Frequently Asked Questions
How do I sign up for Cloud ID?
You can call 📱 or email 📧 us to get started. We will ask you questions about your business's or department's needs and collect all necessary graphics to start designing your cards. Once you approve your card design, we will set up your customized account on Cloud ID and send you login credentials and instructions on how to start ordering.
Is there a minimum order quantity when I'm ordering ID cards?
No, there are no minimum requirements when placing an order on Cloud ID! You can order as little as one card at a time and your order will be printed and shipped within 24-48 hours of ordering. Our printing schedule is Monday-Friday.
Do I have to choose from a template or can I customize my card design?
We have design samples we can send you for inspiration, however your card is completely CUSTOM. Our graphic designers will work with you to match your branding and vision, and can even recreate a current design you are using. Simply put, it can look however you want it to look!
How much does it cost?
We created Cloud ID as an affordable and high quality ID card option. Our standard cards (PVC cards) cost $8.00. This includes shipping costs and the optional holographic overlay. The programmed Proximity cards (to work with your access control system or time and attendance) cost $11.00, including shipping and the optional holographic overlay. There is also an annual $60.00 fee that includes our design services, management of your account, and secure storage of your employee data.
How fast do the cards ship?
Your card(s) ship out within 24-48 hours of placing your order. We ship through the US postal service.
Can the cards work with my building's access control system?
Yes! We can program your ID cards to work with your access control system and door readers. We will need to get some information about your system's requirements over phone or email to make sure the cards work within your system. If you already have a stock of printable proximity or magstripe cards, you can ship them to us and we can print your orders on those as you need them.
How do I order an ID card online?
Using your login credentials given to you by Beresford ID Company, you can sign into your online account, fill out the data fields, upload a photo, and press print. You can place an order online any time (24/7, 365).
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Here's a video to walk you through the process:
What if I don't receive my ID card in the mail?
Sometimes mail carriers make mistakes. If you don't receive your ID card within 2 weeks of ordering, call or email us and we will reprint and ship a new card to you.
Why do I have to switch from NetBADGE to Cloud ID?
NetBADGE is no longer being supported or updated. To serve our customers best, Beresford ID Company decided it was time to reclaim control of technical support and introduce a host of new features.
Can I transfer my badge designs and employee data from NetBADGE to Cloud ID?
Yes and no. All your badge designs have been transferred, but we are unable to transfer employee data. You can either enter your new employee data manually or provide us a .CSV file that we can use to batch import your data and photos.
Can I have training on how to use the new site?
Yes! After watching the instructional videos we’ve created, we'll be glad to set up any additional training time you need, all included in your subscription.
Can I give multiple users access to our account?
Yes, you can add as many users as you'd like, with an option for some users to have limited access to certain features.
Is there a way to use Cloud ID to print locally?
Yes! Please contact us for more info on using Cloud ID with your own printers.